Privacy Policy

Chimène Joy Illustration respects the privacy of visitors, customers and other stakeholders and handles personal data with care. When you visit our website, place an order, contact us or otherwise use our website, we may process personal data.

In this privacy policy, we explain what personal data we may process, for what purposes we use it, how long we store it, and what rights you have.

1. Who is responsible for your personal data?

Chimène Joy Illustration is the data controller for the processing of personal data via this website and webshop.

Chimène Joy Illustration
Website: chimenejoyillustration.com
Email: contact@chimenejoyillustration.com
Chamber of Commerce number: 42103824

Do you have questions about this privacy policy or about the processing of your personal data? Please contact us at contact@chimenejoyillustration.com.

2. What personal data may we process?

Depending on how you use our website, we may process the following personal data:

  • first and last name;
  • email address;
  • phone number, if you provide it yourself;
  • billing address;
  • delivery address;
  • order details and purchase history;
  • data you provide when you contact us;
  • payment and transaction data;
  • IP address;
  • data about the device and browser you use to visit our website;
  • data about your use of our website, to the extent collected via cookies or similar technologies.

We only process personal data that is necessary for the respective purpose.

3. When do we process your personal data?

When you place an order

When you place an order, we need certain data to process, pay for and deliver your order.

We use this data for, among other things:

  • processing your order;
  • processing payment;
  • sending an order confirmation;
  • shipping your order;
  • answering questions about your order;
  • maintaining our administration;
  • complying with legal obligations.

The processing of this data is necessary for the performance of the agreement with you and to comply with legal obligations.

When you contact us

When you send us an email or contact us in any other way, we use the data you provide to respond to your message.

The processing is based on our legitimate interest to enable communication with customers and interested parties.

For our administration and legal obligations

Certain personal data must be stored because we are legally obliged to do so, for example for our administration and tax returns.

In that case, the processing is based on a legal obligation.

4. On what legal grounds do we process personal data?

Under the General Data Protection Regulation (GDPR), every processing must have a legal basis.

Depending on the situation, we process personal data based on:

  • Performance of a contract – for example, when you place an order.
  • Legal obligation – for example, for our administration and tax obligations.
  • Legitimate interest – for example, to answer customer questions, secure our website and improve our services.
  • Consent – for example, when you give consent for certain non-essential cookies or other forms of tracking for which consent is required.

When processing is based on consent, you can withdraw this consent at any time.

5. Shopify and other service providers

Our webshop is offered via Shopify. Shopify processes personal data in connection with the use of the Shopify platform. This may include data required for the functioning of the webshop, orders, payments, security and other Shopify services.

For more information about the processing of personal data by Shopify, please refer to Shopify's privacy policy.

In addition, we may use other service providers that are necessary for our business operations, for example:

  • payment service providers;
  • shipping services;
  • hosting and IT service providers;
  • accounting or administrative service providers;
  • providers of website and analytics services.

We only share personal data when this is necessary for the relevant service, when there is a legal basis for it or when we are legally obliged to do so.

6. Payments

When you place an order, your payment is processed via the payment method you choose during checkout.

Depending on the chosen payment method, an external payment service provider may process your payment details.

We do not always have access to full payment details, such as full credit card details. Payment data processing may take place directly with the relevant payment service provider.

7. Shipping

In order to deliver your order, the necessary data must be passed on to the party delivering your order.

This may include, for example, your name and delivery address.

This data is used exclusively for the execution of the shipment and related services.

8. Retention period

We do not store personal data longer than necessary for the purpose for which it was collected, unless we are legally obliged to store data longer.

Data that is part of our administration and accounting may be stored for the legally required retention period.

When you contact us, we retain correspondence for as long as necessary to handle your question or request and possibly for a reasonable period thereafter.

Data that is no longer necessary and for which there is no legal retention obligation will be deleted or anonymized.

9. Cookies

Our website and webshop may use cookies and similar technologies.

Cookies are small text files that can be stored on your device when you visit a website.

Different types of cookies may be used:

Functional cookies

These cookies are necessary for the proper functioning of the website and webshop, for example for the shopping cart, the checkout process and certain security features.

No consent is required for strictly necessary cookies.

Analytical cookies

Analytical cookies can be used to gain insight into the use of our website, for example how many visitors the website has and which pages are visited.

When analytical cookies process personal data or do not fall under a legal exception, they are only placed when consent has been obtained for this.

Tracking and marketing cookies

When we use tracking or marketing cookies that are not necessary for the functioning of the website, they will not be placed until you have given your consent.

You can withdraw your consent for cookies at any time or adjust your preferences via the cookie settings on our website.

10. Newsletters and marketing

If we offer a newsletter or other form of email marketing in the future, you will only receive it if there is a valid legal basis for it, for example, if you have given your consent.

You can unsubscribe from a newsletter at any time via the unsubscribe option in the relevant email.

We do not use your email address for unsolicited marketing without a valid legal basis.

11. Sharing personal data with third parties

We do not sell your personal data.

We may share personal data with third parties when this is necessary for our business operations, for example with:

  • Shopify;
  • payment service providers;
  • shipping services;
  • accounting service providers;
  • hosting and IT service providers;
  • other parties necessary for the execution of an order or service.

When a third party processes personal data on our behalf, we make agreements about the processing and security of this data where necessary.

Personal data may also be provided when we are legally obliged to do so, for example to competent government authorities.

12. Transfer outside the European Economic Area

Some service providers we work with may process personal data outside the European Economic Area (EEA).

When personal data is processed outside the EEA, we ensure that this is done in accordance with applicable privacy legislation and that appropriate safeguards are in place where required.

Shopify provides information about the processing and any transfer of personal data in its own privacy policy.

13. Security of personal data

We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, alteration or disclosure.

Access to personal data is restricted as much as possible to persons and service providers who need this data for the performance of their duties.

Although we take appropriate measures, no method of data transfer or electronic storage can guarantee complete security.

14. Your privacy rights

Under the GDPR, you have various rights regarding your personal data.

Depending on the circumstances, you can request:

  • access to your personal data;
  • correction of inaccurate or incomplete data;
  • deletion of your personal data;
  • restriction of processing;
  • data portability;
  • objection to certain processing operations;
  • withdrawal of previously given consent.

Not every right can be exercised in every situation. For example, we may not be able to delete personal data if we are legally obliged to retain it.

15. Submitting a request

Do you want to exercise your privacy rights? Please send an email to:

contact@chimenejoyillustration.com

In your message, please state:

  • which request you wish to submit;
  • to which personal data your request relates;
  • any additional information that can help us assess your request.

To prevent personal data from being provided to the wrong person, we may request appropriate information to verify your identity.

We will not ask for more data than is necessary to establish your identity.

We aim to respond to your request within the legal timeframe.

16. Filing a complaint

Do you have a complaint about how we handle your personal data? Please contact us first at contact@chimenejoyillustration.com so that we can try to resolve your complaint.

You also have the right to file a complaint with the Dutch Data Protection Authority if you believe that your personal data is not being processed in accordance with privacy legislation.

17. Minors

Our website and webshop are not specifically aimed at children.

We do not intend to knowingly collect personal data from children without the consent of a parent or legal guardian where consent is required by law.

If you believe that we have unintentionally collected personal data from a minor, you can contact us at contact@chimenejoyillustration.com.

18. Links to other websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for how these external parties handle personal data. For information on this, please consult the privacy policy of the relevant party.

19. Changes to this privacy policy

We may amend this privacy policy when our website, webshop, business operations or the way we process personal data changes.

The most recent version will always be available on this page.

The date of the last modification is stated at the top of this privacy policy.

20. Contact

Do you have questions about this privacy policy, your personal data or a privacy request?

Please contact us:

Chimène Joy Illustration
Email: contact@chimenejoyillustration.com
Website: chimenejoyillustration.com
Chamber of Commerce number: 42103824

Last updated: September 12, 2026